Order Processing and Shipping

Order Processing

Please allow 10 business days for your order to process and ship, unless otherwise noted. Orders are processed and shipped Monday through Thursday from 9:00 am to 3: 00 pm and Friday from 9:00 am to 1:00 pm. All orders placed after 1:00 pm on Friday will be processed the following Monday, this includes Next Day and International Priority Shipments. If you have any questions or concerns, please contact sales@kaurajewels.com.

Please note that once an order is placed we are unable to make any changes or cancellations.

Domestic Shipping

Please allow 10 business days for your Ground order to be processed and shipped. Free ground shipping for all orders within the US via UPS. All domestic shipments are shipped via UPS and will require a signature upon delivery if the value of the contents are $500 or more.

Shipping Methods:

 

UPS Ground Expected Delivery from Los Angeles: 5 - 10 business days 

 

International Shipping

All orders are processed and shipped Monday through Thursday from 9:00 am - 3:00 pm, and Friday from 9:00 am - 1:00 pm. All orders placed after 1:00 pm on Friday will be processed the following week. Please allow 10 business days for your order to be processed and shipped. All international orders are shipped via Fed-Ex or UPS Worldwide. The price of International Shipping varies on location and is calculated upon checkout. Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.


If you need to confirm that we can ship to your country, please email harvinder@kaurajewels.com and we will assist you with your purchase.

 

Messenger Service

We can certainly accommodate customer pickups. Please follow all COVID-19 safety guidlines. If you would like your order hand-delivered within the Los Angeles County, we can arrange a messenger service for an additional fee based on location. For all messenger service requests, please email us at harvinder@kaurajewels.com. Please include Contact Info, Order # and desired Drop-Off location.